PRODIGIOUS

Return & Exchange Policy

At Prodigious, we want you to love every piece you wear. If your purchase isn’t quite right, we’re here to help.

1. Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period may not be accepted.

2. Refunds Through Credit Notes

We do not offer monetary refunds for eligible customer-initiated returns. Instead, an approved return will be issued as a credit note valid for 1 year from the date of issue.

The credit note can be redeemed on a future Prodigious purchase, subject to the applicable terms.

3. Exchange Policy

You may request an exchange for a different size or another eligible style, subject to stock availability. If the requested item is unavailable, an eligible return may be processed as a credit note.

4. Return Conditions

To qualify for a return or exchange, the item must:

• Be unworn, unwashed and unused.
• Be free from stains, makeup marks, perfume, damage or alterations.
• Have all original tags, labels and packaging intact.
• Be accompanied by the original order details or proof of purchase.

Items that do not meet these conditions may be declined, subject to applicable consumer rights.

5. Non-Returnable Items

Items marked as final sale or otherwise clearly identified as non-returnable at the time of purchase may not be eligible for return or exchange, except where required by applicable law.

6. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us promptly with your order details and clear photographs. We will review the issue and arrange an appropriate resolution in accordance with applicable law. Such cases will not be restricted by the standard change-of-mind return policy.

7. How to Request a Return or Exchange

Contact our customer support team with your order number, the item you wish to return or exchange, and the reason for your request. Our team will guide you through the next steps.

8. Credit Note Terms

• Valid for 1 year from the date of issue.
• Redeemable toward eligible purchases from Prodigious.
• Cannot be exchanged for cash, except where required by applicable law.
• Any remaining balance and partial-redemption rules will be communicated when the credit note is issued.

Thank you for shopping with Prodigious.
We appreciate your trust and look forward to styling you again!