PRODIGIOUS

Shipping, Delivery, Returns & Exchange Policy

Effective Date: 27 October 2026
Brand: PRODIGIOUS
Tagline: Thoughtfully Made. Distinctly Yours.

At PRODIGIOUS, we believe in refined essentials, timeless style, and a seamless shopping experience. From placing your order to receiving your favourite pieces, every detail matters.

This policy outlines our shipping, delivery, returns, exchanges, cancellations, and refund procedures for customers across India.

1. Shipping Policy

Complimentary standard shipping on every order.

PRODIGIOUS offers free standard shipping on all orders placed through our official website, Instagram, WhatsApp, and other authorized sales channels, subject to delivery serviceability.

There is no minimum order value for free standard shipping. Applicable product prices and any optional services or charges will be disclosed before order confirmation.

We currently aim to serve customers throughout India, subject to the availability of our courier partners at the delivery PIN code.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment or confirmation of a Cash on Delivery (COD) order.

Processing times may be longer during sales, promotional events, public holidays, or periods of unusually high order volume.

Once your order is dispatched, we will share the available shipment tracking information through email, SMS, WhatsApp, or another designated communication channel.

Order processing time is separate from delivery transit time.

3. Delivery Timelines

Our estimated delivery timelines after dispatch are:

• Metro cities: Approximately 2–5 business days.
• Other serviceable locations: Approximately 3–7 business days.
• Remote locations: Additional time may be required depending on courier coverage.

These are estimates, not guaranteed delivery dates. Unexpected weather, transport disruptions, public holidays, operational issues, and other circumstances may affect delivery.

If a delay occurs, please contact us with your order number so we can assist with tracking and follow-up.

4. Order Tracking

Once your order is dispatched, we will provide tracking details wherever supported by our delivery partner.

Please allow time for tracking information to become active after the courier collects your parcel.

If you do not receive tracking details or your shipment appears delayed, contact us at prodigiousstore@gmail.com.

5. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders, subject to PIN code serviceability, courier restrictions, and order verification.

• Customers must provide accurate delivery details and a valid contact number.
• We may contact customers to confirm COD orders before dispatch.
• COD availability may vary by location or order conditions.
• Payment must be made to the authorized delivery partner at the time of delivery.
• Customers are requested to remain available and accept confirmed deliveries.

Approved refunds for COD orders will be processed electronically through a suitable bank account, UPI ID, or another mutually agreed payment method. Refunds will not be handed out in cash at the doorstep.

6. Returns and Exchanges — 7-Day Window

We want you to feel confident in your PRODIGIOUS purchase.

Customers may request an eligible return or exchange within 7 calendar days from the date of delivery.

To qualify for a change-of-mind return or size exchange, the product must:

• Be unworn, unwashed, unused, and unaltered.
• Have its original tags and labels attached, where provided.
• Be free from stains, damage, perfume marks, and signs of use.
• Be returned with its original packaging, where reasonably available.
• Be accompanied by the order number or valid proof of purchase.

Please contact our customer support team within the seven-day window and wait for return instructions before sending the product back.

Returns and exchanges are subject to product inspection and the terms of this policy. This process does not limit any consumer rights available under applicable law.

7. Eligible Products and Exceptions

Eligible clothing items may be returned or exchanged for reasons such as size or fit preferences, subject to the conditions above.

Personalized or made-to-order products, and items expressly identified as final sale, may be excluded from change-of-mind returns where legally permitted.

However, such exclusions do not remove applicable consumer rights concerning defective, damaged, incorrect, misrepresented, or otherwise legally returnable products.

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a change-of-mind return or exchange.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs or a video showing the issue, where available.

Our team will review the information and coordinate an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by the circumstances and applicable law.

The 48-hour reporting request helps us investigate fulfilment and courier issues. It does not restrict any statutory rights or remedies available to you.

9. Return Pickup and Shipping Costs

For approved returns and exchanges:

• Pickup: We will arrange courier pickup wherever our logistics partners support the service at your PIN code.
• If pickup is unavailable: We will provide instructions for returning the item through an agreed shipping method.
• Defective, damaged, or incorrect items: PRODIGIOUS will cover reasonable return shipping costs and arrange an appropriate remedy.
• Size exchanges and change-of-mind returns: Customers are responsible for the disclosed return-shipping cost, where applicable. Any charge will be communicated before the return is finalized.

Standard outbound shipping remains free on all orders. Any additional optional courier service or applicable return-shipping charge will be communicated clearly in advance.

If a return or exchange is required because of an error attributable to PRODIGIOUS, the customer will not be charged for reasonable shipping costs associated with correcting that error.

10. Refund Policy

Refunds are subject to the return being approved and the applicable product being received and inspected, where a return is required.

For approved refunds:

• Refunds will be initiated to the original payment method wherever possible.
• For COD orders, customers may be asked to provide valid bank or UPI details through an appropriate support channel.
• We aim to initiate approved refunds within 5–7 business days after approval.
• The time required for the funds to appear in the customer’s account depends on the payment provider or financial institution.

Refunds will be processed within applicable legal deadlines. If a refund is required by law, the applicable statutory requirements will take precedence over the estimated processing time stated above.

Any permitted deductions or exclusions will be disclosed transparently before the transaction or return is finalized, as applicable.

11. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may be possible before dispatch, subject to the order’s fulfilment status. Once an order has been dispatched, cancellation may no longer be available and the applicable return process may need to be followed.

For successfully cancelled prepaid orders, eligible refunds will be initiated to the original payment method within the applicable timeframe.

Nothing in this section limits any cancellation or refund rights available under applicable law.

12. Failed Deliveries and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number.

If delivery fails because the recipient is unavailable, the address is incomplete, or the courier cannot complete delivery, the courier may attempt redelivery or return the parcel to us according to its procedures.

If a shipment is returned to us, our support team will review the circumstances and communicate the available options, including redelivery or refund, where applicable.

We will not impose undisclosed charges for redelivery or other services.

13. Delivered but Not Received

If tracking shows that an order has been delivered but you have not received it, please contact us promptly.

Provide your order number and tracking details so we can investigate with our courier partner and determine the next steps.

We will assess the matter fairly and provide an appropriate resolution in accordance with the circumstances and applicable law.

14. Orders Across Multiple Sales Channels

This policy applies to eligible orders placed through official PRODIGIOUS sales channels, including our website, Instagram, and WhatsApp.

For purchases made through authorized third-party marketplaces, the applicable marketplace procedures and terms may also apply. Where a marketplace requires customers to initiate a return through its own platform, please follow that process.

Customers should retain their order confirmation, invoice, and order number to help us identify and resolve requests.

15. Customer Support and Grievance Redressal

For questions about shipping, delivery, returns, exchanges, cancellations, or refunds, contact:

Brand: PRODIGIOUS
Email: prodigiousstore@gmail.com
Phone/WhatsApp: [Insert customer support number]
Business/Registered Address: [Insert full business address]
Grievance Officer: [Insert name and designation]
Grievance Contact: [Insert grievance contact details, if different]
Support Hours: [Insert business days and operating hours]

Please include your order number in your communication.

We will acknowledge consumer grievances within the applicable timeframe and endeavour to resolve them promptly, in accordance with Indian law.

16. Applicable Law and Policy Updates

This policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time, and other applicable legal requirements.

Nothing in this policy excludes, restricts, or overrides a consumer’s statutory rights or remedies.

PRODIGIOUS may update this policy when operational practices or legal requirements change. Updates will be published through our official sales channels. Orders will be handled in accordance with applicable law and the terms relevant to the transaction.

PRODIGIOUS
Thoughtfully Made. Distinctly Yours.